Shipping Policy
Last Updated: November 2, 2026
This policy explains shipping arrangements for marvexam, operated by Qingdao Xinzhaobuxuan Technology Co., Ltd.
Processing your order
Paid orders are normally prepared within 1–3 business days, excluding weekends and applicable public holidays in China.
Processing time is separate from transit time. Payment verification, incomplete delivery information, or an unexpected inventory issue may affect dispatch.
If we cannot ship within the stated period, we will notify you, explain the revised estimate, and provide the applicable options to accept the delay or cancel for a refund.
Available destinations
Delivery availability depends on the selected product, destination, and shipping services offered at checkout.
Certain products may be subject to carrier restrictions, particularly where liquids, batteries, or other restricted components are involved. Availability must be checked for the actual item and destination.
If an accepted order cannot be delivered, we will contact you about an alternative or refund the unfulfilled portion.
Shipping charges
- Orders of US$39 or more qualify for free standard shipping.
- For orders below US$39, the shipping charge is shown before payment.
- Optional upgraded delivery, if offered, is charged separately as displayed.
The threshold is calculated using merchandise value after discounts, excluding taxes and shipping fees.
Free shipping does not automatically include customs duties or import taxes.
Delivery estimates
Standard transit normally takes 7–15 business days after dispatch.
Including processing, the estimated order-to-delivery period is 8–18 business days. A different estimate for a particular product or shipping service will be disclosed before purchase.
Arrival dates are estimates unless an expressly guaranteed service is offered. Customs inspection, holidays, severe weather, and carrier disruptions may affect delivery.
Dispatch location
The dispatch location depends on the inventory and fulfillment arrangement for the order and may differ from our business address.
Our return warehouse is in China, but this does not by itself establish the origin of every outbound shipment. We will not describe goods as locally dispatched unless that statement is accurate.
Tracking
Where tracking is available, we send the details through an order-related communication.
A label may be created before the carrier records its first scan. Contact us if tracking remains unavailable or does not update for an extended period.
Delivery details
Please check the recipient’s name, address, and postal code before ordering. Report errors immediately so we can attempt a correction before dispatch.
Any proposed additional redelivery charge will be explained before you agree to it.
Delayed, missing, or damaged parcels
Contact us if a parcel appears lost, is substantially overdue, or arrives damaged.
We will review the available information and work with the relevant carrier or fulfillment provider. A “delivered” tracking entry does not automatically prevent an investigation.
Where appropriate, we will arrange replacement, refund, or another lawful solution. You are not required to resolve a seller-arranged delivery problem with the carrier alone.
Customs charges
Unless checkout states that duties and import taxes are included or prepaid, the recipient is responsible for applicable charges imposed by destination authorities.
Amounts collected by us are displayed before payment.
Shipping assistance
Qingdao Xinzhaobuxuan Technology Co., Ltd., operating marvexam
Business address: Huangdao District, Qingdao City, Shandong Province (formerly No. 490, Hanjiazhai, Wangtai Town, Jiaonan City), China
Email: service@marvexam.com
Telephone: +86 532 8685 1315
Customer service: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
For returns, obtain the designated warehouse address in China from support before posting.